Hairstory Reviews

So happy I made the switch to their shampoo/conditioner combo. Literally the way my hair is completely tangle-free after air drying reminds me of the crazy futuristic hair dryer in The Hunger Games lol. I had no issues transitioning from my previous shampoo. I recently got highlights and after researching color-safe shampoos I came across Hairstory. I can go longer in between washes too which saves shower time and my hair is always soft after each wash.
I got their bundle box and honestly would only recommend their shampoo/conditioner formula with the scalp scrubbing thing which feels nice. Dry shampoo powder smells like actual baby powder and their wax product doesn’t do much for me especially when going outdoors (maybe I’m not using it correctly).

Firstly, I love this product, I have been using New Wash exclusively, for almost 4 years now, my hair feels light and healthy and I can comb through it like butter straight out of the shower, no tangles or knots. I love that it's a single product and I no longer need heavy conditioning treatments and leave-in conditioners on top of my shampoo/conditioner. I love that it comes in a refill envelope reducing plastic waste and the resulting carbon footprint. I've had a few issues with shipping and ordering over the years and the company has always resolved the issue quickly and beyond my expectations. Prior to buying, and later when inquiring about some of their styling products, I asked a million questions with multiple emails back and forth. Each person I spoke with was kind and helpful and answered all my questions. I'm overall extremely happy with both the customer service and the products they sell.

Beyond expensive. Their advice after I advised them it was still leaving my hair feeling greasy and unclean after weeks of use was “wash it twice using more”.

I love the product
The fact that there are no sulfates therefore no suds is great. My hair always feels very clean even when it’s wet and I don’t have to wash my hair everyday.

It took about three shampoos for my hair to adjust to New Wash, but after that, it worked well for me. It reduced shedding and was moisturizing for my dry hair. However, as other reviewers have mentioned, it is expensive, and I used a lot of product each time. It’s oily and quickly dirties a fiberglass shower. Plus, I wanted something plastic free. The bags are manufactured using less plastic than bottles, but I can’t recycle plastic bags in my area, so that’s moot. This combination of factors ended up being a dealbreaker for me.

I really wanted to like this and I tried hard for the 3 weeks, but it was terrible. It left my hair in a waxy coating no matter how much I rinsed it. I bought the brush too, nothing helped. It just got worse and worse. Buying this was a very expensive mistake.

....I was skeptical but curious about this because I kept seeing so many adverts. I tried it and it is actually very, very good. I tried ‘Deep New Wash’ and my hair was left super silky and really manageable. Also dried really quickly. I have a feeling it works best on my kind of hair: fine, individual strands but just so, so much of it. Definitely impressed!

I went backwards and forwards because of the price BUT its literally changed my hair from falling out and unhappy to full of body and shinny ... no turning back now .. so pleased after 6 months

I love New Wash Rich. My hair feels like hair again, not like knotted threads of straw as it did with all other, very expensive brands of shampoo & conditioner. There is an extra bonus that Hairstory doesn't promote - a scalp massage each and every time you shampoo. In order to work the New Wash Rich into my hair, I give myself a thorough scalp massage with my fingernails and with a strong, wide-tooth comb, then repeat when I rinse it out. My hair feels so healthy and is growing faster than it ever has! For the first time in memory, there isn't any hair in the comb.

Hairstory was a game changer for me. My hair was not loving showers everyday and was looking about as stressed out as I was feeling but Hairstory has my head happy :) Wonderful experience to look forward to at the end of each shift.

Hairstory has changed my hair and scalp and I will never go back to regular shampoo. After years (a decade?) of scalp issues, using Hairstory restored and repaired my scalp after 3-6 months of regular use. It continues to improve even 9 months in. Thank you Hairstory!

Amazing product! My hair and scalp feel so clean and healthy using Hairstory. I appreciate that the company strives to cut down on waste as well.